We aim to dispatch orders received before mid day Monday to Friday on the same day and all orders by the next business day. We know that fast delivery is important to you but like all Internet retailers we rely on commercial carriers and we rely on you to be available to accept courier deliveries. All deliveries require signatures although some will leave parcels if this is stated on your order, but this is not guaranteed.
DPD for standard deliverys and APC for larger or heavier orders (98% Next Day)
All delivery times quoted are subject to stock availability.
Some Items are sent via manufacturers and delivery times may vary.
We will continue to keep you up to date with the status of your order from start to finish. If you include your mobile number on your order, you will also receive text message from our couriers.
Standard UK Mainland Delivery Terms and Conditions
Standand delivery is £5.95 for orders depending on weight and the delivery service.
Delivery Days are working days and exclude weekends and bank holidays.
Next day and 1-2 day delivery is available on all in stock items if ordered before 14:00 on a working day unless stated. This excludes remote areas such as Scottish Highlands and Islands, Northern Ireland and UK offshore destinations, which will receive a 2-4 max delivery service.
Orders received after 14:00 on a weekend / bank holiday will be dispatched on the next working day.
Certain premium delivery options such at times or weekend deliveries may be available at a surcharge dependant on the products and destination.
Absolute Koi denies any liability for any consequential loss caused by damaged or faulty items, delay in despatch or delays in carriers.
We cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
Goods must be signed for upon delivery and any damages / shortages reported to us within 24 hours, as per our returns policy.
While we typically ship orders the same day or the following working day, we are unfortunately unable to guarantee that all orders will arrive on time.
If an order requiries shipping via a pallet this is charged at approx £50.00
Full pipe lengths up to 3m will be charged at £14.95
Saturday delivery cost is approx £30.00 up to 20 kg subject to destination
We will contact you should there be any additional charges
Overseas Delivery Terms and Conditions
We offer competitive delivery prices to all major overseas destinations subject to the following terms and conditions.
The courier we use for overseas deliverys is UPS, DHL or FedEx
Overseas delivery timeframe will vary between 2 and 7 days depending on location.
Shipping cost for all overseas orders will be confirmed by email prior to despatching goods.
The cost of returning any items to us is at the customers cost (see returns information)